Refund policy

TheFeatured.com.au have a 14-Day Change of Mind Guarantee, which means you have 14days after receiving your item to request a return if you change your mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
  • The product must be returned to us within 5 business days of your request to return your product. Items sent back to us without first requesting a return will not be accepted.
  • You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. After receiving the returned product, we will issue a store credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
  • We reserves the right to make changes to this return policy without notice.
  • To start a return, you can contact us at customersupport@thefeatured.com.au.
     

     Whilst we offer a 14-Day Change of Mind Policy for most of our products, it is important to note that Some of our products doesn’t apply Change of Mind Policy usually due to health and safety reasons. so please check the item listing carefully at the time of purchase to see if the product you have ordered is eligible for a 14-Day Change of Mind Return. You can find this information in the Returns section of each product listing.

          You can always contact us for any return question at customersupport@thefeatured.com.au.

Faulty Products & Consumer Guarantees
  TheFeatured.com.au have a 14-Day Change of Mind Guarantee, also we provide a repair, replacement or refund in accordance with the TheFeatured.com.au Warranty Policy. TheFeatured.com.au Warranty Policy outlines the minimum remedies we will provide and the minimum time periods in which these are offered. These minimum time periods and remedies do not supersede your rights and guarantees under the ACL.

  • 90-Day Return&Exchange Policy: We offer 90 Days Return&Exchange Policy which means you have 90days after receiving your item to request a return or exchange If there’s any quality problems.
  • 1 YEAR Warranty Policy: We offer 1 Year Warranty Policy, which means if there’s any quality problems during first year, we offer maintenance-free.  

   Before request You may need to provide proof of purchase in the form of an order reference, a copy of your invoice, or by contacting us using the email address that was used to complete the order. TheFeatured may request further evidence of the reported fault in the form of photos or video and may provide some simple troubleshooting steps prior to proceeding with a claim. This information is important in order to confirm that the item is faulty and that this was not the result of misuse or accidental damage.
  You are required to return any accessories that were originally provided along with the product. This can include power adapters, charging adapters and cables. Where possible, we recommend that you retain the original packaging to ensure safe transit of your product to our returns or repair centres. 
  TheFeatured.com.au reserves the right to not provide a remedy in accordance with the TheFeatured.com.au Warranty Policy where the fault in the goods was caused by an accident that occurred after the unit was delivered or is due to misuse or incorrect/unauthorised installation, an unauthorised modification (hardware or software), where the goods have been misused or used other than for their disclosed purpose. The TheFeatured.com.au  Warranty Policy does not apply to general wear and tear and normal ageing of the product.
             You can always contact us for any return question at customersupport@thefeatured.com.au.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the return is due to a change of mind and not a product quality issue, please note that the original shipping fee will be deducted from your refund. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@thefeatured.com.au.

Your Rights Under the Australian Consumer Law

When purchasing goods and services from a business, consumers are provided with automatic guarantees and rights under the Australian Consumer Law (ACL).

The ACL states that goods must match any descriptions provided, be safe, lasting, and with no faults, and function as they are meant to. Services must be provided with acceptable care, skill, and technical knowledge and give the results that the consumer and the business have agreed on. These guarantees and rights provided by the ACL are known as ‘Consumer Guarantees’.

While thefeatured provides our own guarantees, our goods also come with the benefit of the Consumer Guarantees that cannot be excluded under the Australian Consumer Law. These Guarantees mean that you are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer Guarantees generally apply for an amount of time that can be considered reasonable given factors such as the type and cost of the product or any representations made regarding the good’s longevity.